Refund & Cancellation Policy

Effective: 28 September 2026

Refund decisions depend on what was purchased, whether delivery or access has already occurred, the reason for the request, and any rights that apply under relevant law.

Digital products

Because downloadable digital products can be copied once delivered, refund requests after successful delivery may be limited. If a file is defective, materially different from the published description, or cannot be delivered because of a Molalle system problem, contact support with the order reference so the issue can be investigated and corrected.

Academy courses

Where a learner requests cancellation before substantive course access or delivery begins, Molalle Academy will review the request against the programme terms and payment status. Once substantial learning content or assessment access has been delivered, the available remedy may be limited unless the service was not supplied as described.

Professional services

Cancellation and refund arrangements for professional services depend on the agreed scope and work already completed or committed. Any project-specific quotation or agreement takes precedence where it contains cancellation terms.

Duplicate or incorrect payments

Contact support promptly with the transaction and order references. Verified duplicate payments or confirmed payment errors will be reconciled through the appropriate payment channel.

How to request review

Use Contact & Support and include your order, enrolment or service reference. This policy does not remove rights that cannot lawfully be excluded.